Privacy Policy

At www.minskyai.co.uk ("we" or "us"), protecting your privacy is a fundamental priority. This Privacy Policy outlines how we process your personal data in compliance with the General Data Protection Regulation (GDPR). It details the types of data collected, our purposes for collection, processing methods, and your rights as a data subject.

Introduction

Information We Collect

Information You Provide:
- Contact information (name, email address)
- Payment information (if you purchase services)
- Communications with us or our chatbot systems
Technical Information:
- Internet Protocol (IP) address
- Device and browser information
- Website usage data (pages visited, duration, interactions)

Legal Bases for Processing

We process your personal data based on one or more of the following legal grounds:

Consent: You've provided clear consent for specific processing purposes (e.g., promotional communications).
Contractual Necessity: Processing is required to fulfill our contractual obligations to you (e.g., service provision).
Legitimate Interests: We have a legitimate interest in processing your data (e.g., website analytics), provided it doesn't outweigh your rights and freedoms.
Legal Obligations: We must process your data to comply with applicable laws.

Purposes of Processing

Service Provision: To deliver our AI chatbot services and manage your account.
Customer Support: To provide assistance and resolve technical issues.
Communications: To send service-related updates, informational notices, or, with your explicit consent, promotional messages.
Analytics: To understand how our website is used and improve our services.
Legal Compliance: To adhere to relevant laws and regulations.

Data Security

We implement appropriate technical and organizational security measures to protect your personal data, including those provided by the Wix.com platform.

Sharing Your Data

We may share your data in limited circumstances:

Service Providers: With necessary third parties assisting in our operations, subject to confidentiality agreements.
Business Transfers: In the event of a merger, acquisition, or similar transaction.
Legal Obligations: When required by law, court order, or other legal processes.

Your GDPR Rights

Under the GDPR, you have the rights to:

Access: Request a copy of your personal data.
Rectification: Correct inaccurate data.
Erasure ("Right to be Forgotten"): Request deletion of your data in certain circumstances.
Restriction of Processing: Limit the ways your data is used.
Data Portability: Receive your data in a structured, portable format.
Object to Processing: Object to specific uses of your data, including direct marketing.
Withdraw Consent: Withdraw previously given consent, where applicable.

Exercising Your Rights

To exercise these rights, contact us at info@minskyai.co.uk. We will respond to your requests within a reasonable timeframe.

Changes to This Policy

We may update this Privacy Policy. Any changes will be posted on our website with the updated effective date.

If you have questions or wish to exercise your data privacy rights, please contact us at info@minskyai.co.uk.